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Your Order Cancellation Rights and Policy

You are entitled to cancel your order within 30 days, regardless of the reason.

The deadline for canceling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Please note that a 4% Credit Card fee will be charged upon cancelation/refund request.  

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• e-mail: customerservicegroup@thefirealarmsupplier.com

Return Policy

The Fire Alarm Supplier refunds orders with a 5% restocking fee when the order is returned within 30 days of shipment.

A 4% transaction fee will be charged for orders that were paid with a Credit Card. If the order contains products that have to be specially ordered and we didn’t carry in stock, there will be a restocking fee of 30%.

In order to be eligible for a return, the products must be sealed and unopened, still in the original box; in the same condition that you receive it, and undamaged in any way.

Once your return request is submitted, our Customer Success team will contact you to confirm information about the order and the product’s condition.

The Fire Alarm Supplier does not accept returns for orders past 30 days of shipment. In case of a product malfunctioning, products can be replaced under warranty conditions mentioned in the Terms and Conditions.

IMPORTANT: In case the returned product does not fit our return policy above, it will be returned to the customer at his expense.

Terms and Conditions

The Fire Alarm Supplier provides a 1-year warranty from the delivery date of the product ordered. Our warranty will cover the full replacement of all units and cover return shipping charges for all malfunctioning products purchased from us. The procedures are as follows:

• Once the malfunctioning item is identified, a Return Process needs to be initiated by contacting The Fire Alarm Supplier Customer Success team.
• Basic information will be required, such as details about the defective product and pictures of the device.
• An RMA will be generated and a return label will be provided.
• The customer will return the device as instructed, and, upon evaluation of the part, a replacement unit will be sent.

Ideally, all items need to be returned in the same box they were received. Our Warranty Policy covers replacement units but doesn’t guarantee a refund for the returned items.

Please note that a replacement unit will only be shipped after the malfunctioning item is returned and evaluated. Upon receipt, we have up to 30 days to ship a replacement unit.

IMPORTANT: In case the returned product does not fit our Warranty Policy above, it will be returned to the customer at his expense.